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General conditions of sale

General booking conditions

The use of this site implies full acceptance of our general terms and conditions. By using this site, you acknowledge that you are of legal age and warrant the accuracy and completeness of the information provided. Any fraudulent or infringing use in your name or on behalf of a third party may result in your being denied access to our services as well as a possible financial liability. These general terms and conditions apply to any use of our website brithotel. fr. The offers and general conditions presented are valid on the day of their consultation. They are periodically updated, however any reservation made will be honoured on the date of the stay under the specified conditions.
At each booking, a confirmation number will be given to you. You will be required to cancel or modify your reservation or for any relationship with Brit Hotel Développement or the hotel.
You can reserve on the site brithotel. fr until the day of arrival. There is no limitation in advance (except in the case of special offers that can be booked with a minimum delay) as long as prices and availability are indicated.
You can also contact our reservation centre at the following telephone number: 0825 000 460 (0,15 € TTC/minute) from a fixed line in France. If you book late for the evening, we advise you to call the hotel directly.
In most cases, room rentals go from 2pm on the day of arrival to 12pm on the day of departure. However, we advise you to check these arrival and departure times carefully at the time of booking, as there are variations between hotels.
If you book a room, it is allocated to you regardless of your arrival time. However, in the event of arrival after 7 p. m., we recommend that you contact the hotel by telephone so that, if necessary, you will be informed of the hotel's access code or so that the hotel will be notified of your late arrival and make the necessary arrangements. If you do not do so and you encounter a problem upon arrival at the hotel, neither Brit Hotel nor the hotel will be held responsible.
All orders are guaranteed by credit card.
In the case of a flexible booking: the credit card is not debited, it serves as a guarantee for your reservation but the payment of the stay is made directly to the hotel on the day of arrival or departure (depending on the policy specific to each establishment).
In the case of a reservation that is not refundable: The credit card is debited with the full amount of the stay (excluding option) on the day of the reservation. This debit is made by the hotel directly on its payment terminal.

Services provided

Although all the activities mentioned in the descriptions have been confirmed to us by our hotels and we have published them in good faith, it may happen for reasons beyond our control that these activities and other services are suspended or terminated without notice to us.

Domestic animals

The hotels are operated by companies independent of Brit Hotel Développement. This is why we recommend that you check with the hotel when you want to accompany pets, as the policy of acceptance or non-acceptance of pets may vary from establishment to establishment, regardless of our decision.

Display of prices

The prices displayed on our website are in euros or in the local currency if applicable. They are displayed all taxes included, excluding a daily and personal tourist tax which can be collected in addition on behalf of the municipality. Our prices can be changed at any time without this being applicable to confirmed bookings, unless there is a change in the legal or regulatory fees imposed by the competent authorities.

Means of payment

The bank cards accepted in all hotels are VISA and Mastercard. Some establishments accept Diners Club, JCB and American Express cards. The credit card is used to guarantee your reservation. No debit will be made online except in the cases listed below. The total amount of the stay must be paid directly to the hotel.
The credit card will be debited immediately if the booking is a special offer, with immediate prepayment (in the case of offers that cannot be modified or cancelled, for example). In these cases, the amount charged as security amounts to the total amount of the stay.
In all other cases, you will pay for your stay directly at the hotel. This information is clearly indicated in the booking process as well as on the booking confirmation sent by email. Even in the case of a booking whose amount is debited at the time of booking, certain taxes, services or extras are to be paid on the spot. The amount debited at the time of booking includes only the services payable at the time of booking (some options can be booked but are only payable at the hotel) and the tourist tax is always paid at the hotel.
Brit Hotel Développement and/or the hotel directly reserves the right to consider your reservation as cancelled, if the credit card data, transmitted for the guarantee of payment or for the payment, turn out to be defective. If necessary, Brit Hotel Développement and/or the hotel reserves the right to claim damages.

Online payment

Our site proposes a certain number of offers relating to hotels located in France for which only an online payment will be proposed to you. ATTENTION, in this case, no modification, cancellation or refund will be possible, the entire stay will be charged to your credit card. Pursuant to article L121-21-8 of the Consumer Code, the right of withdrawal provided for in article L121.21 is not applicable. Payment on the site is made by credit card (Visa, Mastercard) and via a secure payment system. You will be asked for your credit card number, the cryptogram on the back of your card and its expiration date. Any payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the customer. Any order execution follows the following steps: you indicate to us the criteria of your request, we propose you one or more offers, you choose the offer that suits you, the summary of your order is displayed (detail and total price), you check and if necessary correct your order, you validate definitively your order after having validated our general conditions of sale, you proceed to the online payment in secure mode, a detailed confirmation of your order is displayed on the screen (to print and to keep), you will receive within a maximum of one hour a detailed confirmation of your order at the e-mail address you have communicated to us. The booked stay is definitively acquired to you only after the effective debit of your credit card and the reception of our confirmation. Confirmation shall be deemed to represent the agreement of the parties.

Deposits

Some hotels, especially those located in tourist areas, may require you to make a deposit or down payment upon reservation. The reservation centre does not intervene in these particular conditions and the transaction must take place between the hotel and the client. The amount and conditions of the deposit must be clearly explained to the guest by the hotel and must be accepted by the guest before any transaction. These exchanges must be made exclusively in writing. In the case of deposit or down-payment, the reservation becomes firm and definitive only after receipt of said payment by the hotelier. The balance of the reservation will be paid on the spot directly with the hotel owner.

Modification of the reservation

Changes to the reservation (change of dates of stay, names, number of persons of type or number of rooms, etc.) are allowed, except for the rates marked "not modifiable". They are subject to the same deadlines as cancellations (see paragraph "Cancellation of the reservation and exceptions") in cases where the modification concerns the cancellation of a certain number of nights of the reservation. In this case, the cancellation rules apply.   
For any modification, please contact the hotel directly or by telephone at our reservation centre: 0825 000 460 (0,15 € TTC/minute) from a fixed line in France with your reservation confirmation number (opening hours of the reservation centre: Monday to Friday from 8am to 6pm). You can also modify your reservation online by logging into the brithotel. fr website at your customer area.

Reservation cancellation and exceptions
Except for non-modifiable, non-cancellable offers and in the case of online payment, any cancellation can be made at the reservation centre or at the hotel:
Cancellations are not subject to a fee if made before midnight the day before arrival. Cancellations after this deadline will be charged a fee equivalent to the amount of the first night.
For reservations guaranteed by deposit or down payment, regardless of the cancellation period, the refunding of all or part of the sum paid by the customer is left to the hotel owner's discretion. The hotel will have previously informed the customer of its conditions on this point.
Our site may make promotional offers for which no cancellation or modification is possible. Pursuant to article L121-21-8 of the Consumer Code, the right of withdrawal provided for in article L121-21 is not applicable.
In case of late cancellation (apart from the delay of cancellation without fees) or no-show, the hotel owner will be able to charge the credit card you gave as security for the reservation. An invoice may be issued upon request. If it is impossible to debit the credit card, we will contact you so that you can give us the details of another credit card.

Force majeure

In the event of force majeure, the hotelier may disregard the deadlines required for modification and cancellation without charge. It may decide not to apply a penalty. In this case, it is entitled to ask the customer for a proof of force majeure. Brit Hotel Développement does not intervene in these decisions, which are made by the hotel owner alone.
Brit Hotel Développement means by force majeure, any event external to the parties having an unpredictable and insurmountable nature that prevents either the customer, the travellers, or the agency or service providers involved in carrying out the trip, from performing all or part of the obligations provided for in the contract. This will be the case in particular with regard to strikes by hotel staff, insurrection, riots and any prohibition issued by the Governmental or public authorities. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations. At the same time, each of the parties shall bear all the costs which are incumbent on it and which result from the event of force majeure: consequently, travellers shall bear only the additional costs which could be incurred to enable the continuation of the journey following the occurrence of a case of force majeure.
In the event that, for any reason beyond its control, a hotel is unable to secure the reservation made, it will make its best efforts to relocate you at its own expense to a hotel of at least equivalent category located nearby.

Claims

Any request for information or complaint should be addressed either to the hotel concerned, or to Brit Hotel Développement Customer Service (Brit Hotel Développement, Immeuble Neptune, 22 rue des Landelles 35 135 CHANTEPIE), which will ensure mediation between the parties. In this regard, we draw your attention to the fact that hotels are operated by companies legally independent of Brit Hotel Développement, to which they are bound by a trademark license agreement, and are therefore solely liable to customers for any damages. The customer is invited to submit any complaint related to a reservation or stay as soon as possible/under 15 days, in order to facilitate the processing. He must also have taken care during his stay to report any inconvenience in order to limit the possible consequences.
Any disputes relating to the formation, execution and termination of contractual obligations between the parties that could not be settled amicably between them, will be submitted to the Tourism and Travel mediation (www.mtv.travel). In the event of failure, disputes will be brought before the competent French courts of the place of the hotel's registered office, including payment disputes and other recovery procedures.
 Mediation website in France: http://www.mediation-conso.fr
 European online consumer dispute resolution platform: http://ec.europa.eu/consumers/odr/
 The Club of Mediators: Clubdesmediateurs. fr
 The European Consumer Centre: www.europe-consommateurs.eu
 
The customer is invited to exercise the utmost diligence in the presentation of any complaint in order to allow its treatment in the best conditions.

I acknowledge that I have read the present general conditions of sale before making my reservation. From then on, my reservation implies my full adherence to Brit Hotel's general conditions of sale and its acceptance, without reservation, of the entirety of their provisions.